Frequently Asking Questions

FREQUENTLY ASKING QUESTIONS

Q: It Says My Address Is Not Found

A: We ship using the United States Post Office and for other countries we refer relevant Postal authority database. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com “find zip code” can help you find your specific abbreviations and how USPS will verify your address.

 Q: How Do I Return Or Exchange My order?

A: Please Email us at customerservice@uylonline.com and let us know what the problem is! We will work with you to correct the issue. Please remember, these are custom printed shirts, made to order. Once printed, we cannot unprint them or return them to stock. So, we will work to ensure you are satisfied with your purchase!

 If a refund is determined to be warranted, we will process a refund for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.)

 Q: Do You Have A Phone Number

A: We prefer to email us on customerservice@uylonline.com. Normally we can reply to your emails within few hours. If you wish to call us, our contact number is +61 (08) 6406 2054. You can leave a voice message if there is no response due to difference time zones.

 Q: What are you shipping times?

We aim to deliver your orders as quick as possible, normally your orders get delivered within 2 weeks. We use TNT for majority of our deliveries and their service s very good and delivers on time. For some international order it can take 20-30 day to reach your order.

Q: Can I Get Refund On Free + Shipping Offers?

Note:  Free Offers/Giveaways - Any "Free + Shipping" offers must be cancelled within 24 hours of your order.  Free items are non-refundable once shipped.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

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